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• Scan errors
•
Unable to print
•
Product might not be correctly installed
•
Product was not found
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Product could not find available scan destinations
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Required software component was not found or was incorrectly installed
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Error occurred while communicating with the product
Door open
Solution: Close the print cartridge door.
Cause: The print cartridge door was open.
Firmware revision mismatch
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The revision number of the product firmware does not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Check for a paper jam
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Solution 2: Make sure the print carriage is not blocked
Solution 1: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Clear paper jams
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Chapter 12
136 Troubleshooting
Troubleshooting