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If this did not solve the issue, try the next solution.
Solution 4: Make sure the paper loaded is recognized by the product
Solution: Do not use the product to copy onto envelopes or other papers the
product does not support.
Related topics
Recommended papers for printing and copying
Cause: The product did not recognize the inserted paper type.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Clear the paper jam.
For more information, see:
Clear paper jams
Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Place the original correctly on the glass
•
Solution 2: Clean the scanner glass
Solution 1: Place the original correctly on the glass
Solution: Place your original with the side you want to copy or scan face down on
the left front corner of the glass.
Cause: The original was placed incorrectly on the glass.
Chapter 12
126 Troubleshooting
Troubleshooting