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Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the product is connected to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.
For more information, see:
After setting up the product, it does not print
Cause: The product was not connected to the computer.
Print cartridge messages
The following is a list of print cartridge error messages:
•
Non-HP cartridges installed
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Previously used genuine HP cartridges installed
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Original HP ink has been depleted
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Low on ink
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Printing in ink-backup mode
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The print carriage is stalled
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Need alignment or alignment failed
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Print cartridge is missing, incorrectly installed, or not intended for your product
•
Print cartridges missing or not detected
•
Incompatible print cartridges
Chapter 12
182 Troubleshooting
Troubleshooting