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Symptom Check Possible causes Possible solutions
Can you print over the
network?
The network might not be configured
correctly.
1. Try connecting the computer
directly to the device. If you can
print, the problem is with the
network configuration. See
Solve
network printing problems.
2. If the problem persists, contact
HP Customer Care. See
HP Customer Care.
Are you having problems
printing from specific
software programs?
The problem might be with the software
program.
1. Try printing from a different
software program. If you can print,
the problem is with the original
software program.
2. See the documentation for the
software program.
Stapling problems Are jobs stapled? The staple cassette might be jammed.
The staple cassette might need to be
replaced.
The job might not be configured for
stapling.
You might be using a paper size that is
not supported for stapling.
1. Remove the staple cassette and
check if it is jammed or empty.
See Clear staple jams.
2. For copy jobs, select the Staple/
Collate option at the control panel.
For print jobs, make sure the
stapler/stacker is configured in the
printer driver.
3. Use only Letter- or A4-size paper
for staple jobs.
4. If the problem persists, contact
HP Customer Care. See
HP Customer Care.
Are the staples holding
the pages together?
You might be using staples that are not
made for this device.
The job might have too many pages for
stapling.
1. Replace the staple cartridge with a
staple cartridge that is made for this
device. See
Order parts,
accessories, and supplies.
2. The stapler supports jobs that have
30 or fewer pages, or a 3 mm stack
height.
3. If the problem persists, contact
HP Customer Care. See
HP Customer Care.
Are the staples in the
correct location?
You might need to change the page
orientation for the job.
1. For print jobs, adjust the page
layout in the software program.
2. For copy jobs, load the document
into the ADF with the long-edge
feeding first. See
Load media into
the input trays.
3. If the problem persists, contact
HP Customer Care. See
HP Customer Care.
ENWW Problem-solving flowchart 171