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Control-panel messages
Table 11-1 Control-panel messages
Control panel message Description Recommended action
10.32.00 - Unauthorized Supply A supply has been installed that does not
pass the authentication test for genuine HP
supplies.
If you believe you purchased a genuine HP
supply, visit us at
www.hp.com/go/
anticounterfeit. Any repair required as a result
of using non-HP supplies or unauthorized
supplies are not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
To continue printing, touch OK.
10.XX.YY Supply memory error The device cannot read or write to the print
cartridge e-label, or the e-label is missing
from the print cartridge.
Reinstall the print cartridge, or install a new
HP print cartridge.
11.XX - Internal clock error To continue
touch OK
The device real time clock has experienced
an error.
Whenever the device is turned off and then
turned on again, set the time and date at the
control panel. See
Time/Scheduling menu.
If the error persists, you might need to replace
the formatter.
13.XX.YY - Jam in Tray 1 Media is jammed in tray 1. Remove the jammed media from tray 1.
Follow the instructions in the onscreen dialog
box, or see
Clear jams from the tray 1 input
area.
13.XX.YY - Jam in Tray X Media is jammed in the specified tray. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input areas
of trays 2 and 3 or Clear jams from the input
areas of optional trays.
13.XX.YY - Jam inside duplexer Media is jammed in the duplexer. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the optional
duplexer.
13.XX.YY - Jam inside left door Media is jammed inside the left door. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the stapler/
stacker.
13.XX.YY - Jam inside lower-left door Media is jammed inside the lower-left door. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the output path.
13.XX.YY - Jam inside lower-right door Media is jammed inside the lower-right door. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input areas
of optional trays.
13.XX.YY - Jam inside middle-right door Media is jammed inside the middle-right door. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the input areas
of trays 2 and 3.
13.XX.YY - Jam inside upper-right door Media is jammed inside the upper-right door. Follow the instructions in the onscreen dialog
box, or see
Clear jams from the print-
cartridge area.
13.XX.YY - Paper wrapped around fuser A jam has occurred because paper has
wrapped around the fuser.
Follow the instructions in the onscreen dialog
box.
13.XX.YY - Stapler jam inside stapler door A jam has occurred inside the stapler door. Follow the instructions in the onscreen dialog
box, or see
Clear staple jams.
178 Chapter 11 Problem solving ENWW