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Clear jams from the input-tray areas
Clear jams from the tray 1 input area
The control-panel message 13.XX.YY Jam in Tray 1 alerts you to a jam in the tray 1 input area. To
clear the jam, follow the instructions on the onscreen dialog box or follow the steps below.
1. If the edge of the media is visible in the feed area, slowly pull it out of the device.
2. If the edge of the media is not visible, remove media from tray 1 and see
Clear jams from the print-
cartridge area.
Clear jams from the input areas of trays 2 and 3
To clear jams in tray 2 and tray 3, follow the instructions on the onscreen dialog box or follow the steps
below. The following control-panel messages alert you to jams in trays 2 and 3:
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13.XX.YY Jam in Tray 2
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13.XX.YY Jam in Tray 3
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Jam inside lower-left door (HP LaserJet M5025 MFP and HP LaserJet M5035 MFP)
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Jam inside middle-left door (HP LaserJet M5035X MFP and HP LaserJet M5035XS MFP)
1. Open the right-side access door. If the jammed page is visible, gently pull it out of the device.
2. If you were not able to clear the jam by using the door, slide the tray out of the device, and remove
any damaged paper from the tray.
200 Chapter 11 Problem solving ENWW