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Control panel message Description Recommended action
The digital sending service must be
upgraded to support this version of the
MFP firmware. Contact administrator.
The digital sending service is not supported
by the device firmware version that is
currently installed.
Check the firmware version. Contact the
network administrator.
The folder you have entered is not a valid
folder.
The folder name was entered incorrectly, or
the folder does not exist.
Re-enter the folder name correctly, or add the
folder.
Too many pages in job to staple The maximum number of sheets the stapler
can staple is 30.
For print jobs that have more than 30 pages,
staple them manually.
Unable to connect A network connection is not detected. Verify the network connection. Contact the
network administrator.
Unable to copy The device was unable to copy the document.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
To temporarily hide this message in order to
fax or send to e-mail, touch Hide.
Unable to send A network connection is not detected. Verify the network connection. Contact the
network administrator.
Unable to send fax. Please check fax
configuration.
The device is unable to send a fax job. Contact the network administrator.
Unable to send job The device is unable to send a job. To temporarily hide this message in order to
send e-mail, touch Hide. If this message
persists, contact an HP-authorized service or
support provider. (See the HP support flyer,
or go to
www.hp.com/support/M5025mfp or
www.hp.com/support/M5035mfp.)
Unable to store job The device is unable to store a job. To temporarily hide this message in order to
fax or send to e-mail, touch Hide. If this
message persists, contact an HP-authorized
service or support provider. (See the
HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
User name or password is incorrect.
Please re-enter.
The user name or password was typed
incorrectly.
Retype the user name and password.
User name, job name, or PIN is missing. One or more of the required items has not
been selected or typed.
Select the correct user name and job name,
and type the correct PIN.
Table 11-1 Control-panel messages (continued)
186 Chapter 11 Problem solving ENWW