Filter
Top Products
Solve common Macintosh problems
In addition to the problems that are listed in Solve general printing problems, this section lists problems
that can occur when using Mac OS X.
NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The
device will not appear in the Chooser.
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause Solution
The device software might not have been installed or was installed
incorrectly.
Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder: Library/
Printers/PPDs/Contents/Resources/<lang>.lproj,
where “<lang>” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause
Solution
The device might not be ready. Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer, or use a
different port.
The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the device
and the computer.
The wrong device name, IP address, or Rendezvous host name is
being used.
Check the device name, IP address, or Rendezvous host name by
printing a configuration page. See
Use information pages. Verify that
the name, IP address, or Rendezvous host name on the configuration
page matches the device name, IP address, or Rendezvous host
name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility.
Cause Solution
The device might not be ready. Make sure that the cables are connected correctly, the device is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The device software might not have been installed or was installed
incorrectly.
Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj, where “<lang>” represents the two-letter language
ENWW Solve common Macintosh problems 229