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Solve network printing problems
NOTE HP recommends using the device CD to install and set up the device on a network.
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Print a configuration page (see
Use information pages). If an HP Jetdirect print server is installed,
printing a configuration page also prints a second page that shows the network settings and status.
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See the HP Jetdirect Embedded Print Server Administrator's Guide on the device CD for help and
for more information about the Jetdirect configuration page. To open the guide, run the CD, click
Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the
HP Jetdirect Print Server.
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Try printing the job from another computer.
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To verify that a device works with a computer, use a USB cable to connect it directly to a computer,
and then reinstall the printing software. Print a document from a program that has printed correctly
in the past. If this works, a problem with the network might exist.
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Contact a network administrator for assistance.
220 Chapter 11 Problem solving ENWW