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Symptom Check Possible causes Possible solutions
Is the Fax feature on the
control panel completely
missing?
The fax accessory might be installed
incorrectly.
1. Make sure the fax accessory is
installed correctly and that none of
the pins are bent. See Install the fax
accessory.
2. Print a configuration page and
check the modem status. It should
indicate “Operational/Enabled”. If
the modem status is anything else,
the problem is with the fax
accessory.
Is the Fax feature
configured correctly but
you cannot send faxes?
You must use the phone cord that came
with the device.
The phone cord might not be connected
securely or the telephone line might not
be working.
You might have connected the device to
a digital phone line instead of an analog
phone line. The fax accessory requires
an analog phone line.
See Solve fax problems.
1. Always use the phone cord that
came with the device.
2. Test the telephone line by
connecting a telephone to it and
making a call.
3. Make sure you are connecting the
device to an analog phone line.
Is the Fax feature
configured correctly but
you cannot receive faxes?
A line splitter or surge-protection device
might be interfering with incoming faxes.
An answering machine or voice-mail
system might be intercepting the
incoming fax transmission.
See Solve fax problems.
1. Do not use line splitters or surge-
protection devices.
2. Disconnect the answering machine
or voice-mail system.
3. Set the number of rings-to-answer
for the fax accessory to a lower
number. See
Initial Setup menu.
4. Make sure the device is connected
to a dedicated analog phone line.
Do not use a roll-over line.
ENWW Problem-solving flowchart 173