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Control panel message Description Recommended action
41.X Error To continue touch OK A temporary printing error occurred. Touch OK to clear the error. If the error is not
cleared, turn the device off, and then turn the
device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
49.XXXXX ERROR To continue turn off
then on
A critical firmware error has occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
50.X FUSER ERROR To continue turn off
then on
A fuser error has occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
51.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
52.XY ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
53.XY.ZZ CHECK RAM DIMM SLOT <X> To
continue turn off then on
A problem exists with the device memory.
The DIMM that caused the error will not be
used.
You might need to reinstall or replace the
DIMM.
Turn the device off, and then replace the
DIMM. See
Installing printer memory.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
54.XX ERROR A temporary printing error has occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
Table 11-1 Control-panel messages (continued)
180 Chapter 11 Problem solving ENWW