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Control panel message Description Recommended action
device was set to stop printing when a supply
needs to be ordered.
To order a new print cartridge, see Order
parts, accessories, and supplies.
Order staple cartridge Fewer than 20 staples remain in the staple
cartridge. Printing can continue.
Order a new staple cartridge. See Order
parts, accessories, and supplies.
Output bin <X> full The specified output bin is full, and printing
cannot continue.
Empty the bin to continue printing.
Output paper path open The stapler door is open and must be closed
before printing can continue.
Make sure the staple cartridge is snapped
into position and that the stapler door is
closed.
Password or name is incorrect. Please
enter correct login.
The user name or password was typed
incorrectly.
Retype the user name and password.
PIN is incorrect. Please enter a 4-digit PIN. The PIN format is incorrect. Type the 4-digit PIN.
PIN is incorrect. Please re-enter PIN. The PIN was typed incorrectly. Retype the PIN.
Please turn device off and install hard
disk.
The requested job requires a hard disk, but
the device does not have a hard disk
installed.
Turn the device off and install a hard disk.
Reinsert duplexer The duplexer has been removed and must be
reinstalled.
Reinsert the duplexer in the device.
Replace black cartridge The print cartridge is out of toner. Printing
cannot continue because damage to the
device might result.
NOTE Depending on how the
device is configured, this message
might appear when it is time to order
a new print cartridge. In this case,
the message indicates that you can
touch OK to continue printing.
Replace the print cartridge. See Change the
print cartridge.
Replace black cartridge To continue
touch OK
The print cartridge is out of toner. Replace the print cartridge. (See Change the
print cartridge.)
Replace staple cartridge The stapler is out of staples. Replace the staple cartridge. Load staples.
For information about ordering a new staple
cartridge, see
Order parts, accessories, and
supplies.
Resend stapler/stacker firmware A problem occurred while updating the
firmware for the stapler/stacker.
Send the upgrade again.
Sanitizing disk <X>% complete Do not
power off
The hard disk is being cleaned. Contact the network administrator.
Scan failure Press Start to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
SMTP gateway not responding The SMTP gateway has exceeded a time out
value.
Verify the e-mail server address. See Solve
e-mail problems. Contact the network
administrator.
The digital sending service at <IP
Address> does not service this MFP.
Contact administrator.
The device cannot communicate with the
specified IP address.
Verify the IP address. Contact the network
administrator.
Table 11-1 Control-panel messages (continued)
ENWW Control-panel messages 185