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Control panel message Description Recommended action
support/M5025mfp or www.hp.com/support/
M5035mfp.)
68.X Permanent storage full The device NVRAM is full. Some settings
saved in the NVRAM might have been reset
to the factory defaults. Printing can continue,
but some unexpected functions might occur
if an error occurred in permanent storage.
Touch OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
68.X Permanent storage write fail The device NVRAM is failing to write. Printing
can continue, but some unexpected functions
might occur if an error occurred in permanent
storage.
Touch OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
68.X Storage error settings changed To
continue touch OK
One or more device settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an error
occurred in permanent storage.
Touch OK to clear the message. If the
message is not cleared, turn the device off,
and then turn the device on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
69.X ERROR To continue turn off then on A temporary printing error occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
79.XXXX ERROR To continue turn off then
on
A critical hardware error occurred. Turn the device off, and then turn the device
on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to
www.hp.com/
support/M5025mfp or www.hp.com/support/
M5035mfp.)
8X.YYYY EIO ERROR To continue turn off
then on
The EIO accessory card has encountered a
critical error, as specified by YYYY.
Try the following actions to clear the
message.
1. Turn the device off, and then turn the
device on.
2. Turn the device off, reinstall the EIO
accessory, and then turn the device on.
3. Replace the EIO accessory.
Table 11-1 Control-panel messages (continued)
182 Chapter 11 Problem solving ENWW