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September 2000 5-1
5 Diagnostics and Troubleshooting
This chapter describes the error messages for the KODAK PROFESSIONAL
LED II Printer 20R and offers information for troubleshooting. The information in
this chapter includes:
Printer Error Messages ......................................................................................5-1
Manual or Automatic Reinitialization ...........................................................5-1
Printer Paper Path .......................................................................................5-2
Printer Error Messages ...............................................................................5-3
Miscellaneous Printer Error Messages .......................................................5-8
Clearing Paper Jams ...................................................................................5-9
Troubleshooting Observable Errors ..........................................................5-11
Additional Troubleshooting Tips for the Printer .........................................5-13
Calibration Troubleshooting .............................................................................5-14
Calibration Graph ......................................................................................5-14
Numbered Error Messages .......................................................................5-14
Non-Numeric Error Messages ...................................................................5-21
Getting Additional Help ....................................................................................5-22
Printer Error Messages
The following messages appear on the printer’s OCP when an equipment
problem occurs:
• Error Messages–indicate an error condition that needs to be corrected
or resolved before you can resume operating the equipment.
(For example: “OUT OF PAPER”, “SUPPLY DOOR OPEN”)
Some error conditions may be easily corrected and some may require the
attention of a high level operator or even a service person.
• Miscellaneous Error Messages–indicates a problem with the printer has
occurred that may or may not require you to call your service person.
More than one problem can occur at a time, however, only the message for the
first error will appear.
Manual or Automatic Reinitialization
The printer will reinitialize when you correct the problem that caused the error
code and press the Start key on the OCP within 30 seconds after closing the
printer door(s).
If you do not press the Start key within 30 seconds after closing the printer
door(s), the error message will disappear and the printer will automatically
reinitialize when you begin to print.
The reinitialization process includes:
• Mechanical Self Check—A self-check of all mechanical systems in the
printer occurs.
• Paper Check—A cut is made across the lead edge of the paper roll to ensure
a clean straight cut. The paper is then repositioned in the shoe.