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Diagnostics and Troubleshooting
5-4 September 2000
18 unexpected OCP reply The 300 board sent an unexpected
message to the 200 board.
Call for service.
20 pec service mode The service switch for the 200
board is on, enabling on-board
LEDs that can cause fogging.
Call for service.
21 opc service mode The service switch for the 300
board is on, enabling on-board
LEDs that can cause fogging.
Call for service.
23 in error state A previous error has not been
cleared.
Reinitialize the printer.
24 middle of load Attempting to perform a function
while paper is being loaded.
Wait until paper loading is complete
and perform the function again.
26 slack loop back door
open
The back slack loop door was left
open.
Close the back slack loop door.
27 slack loop front door
open
The front slack loop door was
left open
.
Close the front sheet slack loop door.
28 unit does not fit The sum of all the unit setups since
the last print start exceeds 33
inches.
Begin printing.
30 unexpected knife
neither limit
Knife not detected at either end. Call for service.
31
operation failed due to
door open
The door was opened and closed
and paper was fogged.
Reinitialize the printer.
32
need to cinch paper in
takeup
The paper is not cinched correctly
in the takeup cassette.
• Cinch the paper in the takeup
cassette
• Check that the takeup cassette is
installed correctly,
33
end of roll detected The supply paper cassette is
empty.
Remove the paper from the takeup
cassette and install a new roll of paper
in the supply cassette.
35
printer needs to cinch
takeup
The paper is not cinched correctly
in the takeup cassette.
• Cinch the paper in the takeup
cassette
• Check that the takeup cassette is
installed correctly.
36
cinch cancelled, paper
not cinched
Paper loading was cancelled after
the prompt to cinch paper.
• Cinch the paper in the takeup
cassette
• Check that the takeup cassette is
installed correctly,
37
error occurred in sheet
transport
An error occurred in the sheet
transport area.
Reinitialize the printer.
64 bad msg checksum A problem with a prom has
occurred.
Call for service.
Error
Code
Error Message Possible Cause Possible Solution