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Troubleshooting
6-11
The file was not saved.
Check the destination PC.
Has the maximum hard disk usage
set by Scanner File Utility at the
sending PC been exceeded?
Increase available space and try
again.
—
Are you trying to send from multiple
scanners using the same filename?
Try again later or change the
filename.
—
Destination PC is in use.
Try again later.
— A connection currently exists
between the sending PC and a
scanner. Try retransmitting later.
—
PC’s version of personal address
list is different.
Contact administrator.
Is the Address Book for Scanner
version different?
Contact your system administrator
or support personnel.
—
PC of personal address list is in
use.
Try again later.
(PC’s version of personal
address list is in use.
Try again later.)
— A connection current exists between
the specified Address Book for
Scanner and a scanner. Try making
the selection again later.
—
Sender (user) is not registered.
Contact administrator.
Is the sender (user) registered as
User No. 001 in the scanner’s
sender (user) list?
Create a new user number 001 entry
or select another user after setting
the scanner default for Selec. of
senders (user) to [Off].
page 2-29
No Destination address being
registered.
(Destination address has not
being registered.)
Is the specified destination
registered?
Create a new entry or select another
destination.
—
Wrong password.
(Incorrect password.)
— Enter the correct password. —
Check domain name and host
name.
Scanner domain name, host name
not set.
Check if domain name and host
name have been configured.
page 2-27
Overflow of original pages.
Scanned documents were sent.
Limit of 999 pages that can be sent
at 1 time has been exceeded.
Send the excess pages separately.
Depending on 2-sided or book
original settings, the maximum
sheets that can be sent may be 998
pages.
—
Check the DB Assistant PC.
Contact administrator.
— DB Assistant not found. Make sure
that DB Assistant is running on the
computer which has DB Assistant
installed.
—
DB Assistant Server version is
different.
Contact administrator.
Is the DB Assistant version
different?
Contact your system administrator
or support personnel.
—
DB Assistant Server error.
Contact administrator.
— An error has occurred with DB
Assistant or the computer running
DB Assistant. Communication
cannot continue. Check the
computer running DB Assistant.
—
DB Assistant Server is in use.
Try again later.
— DB Assistant currently connected to
another scanner. Try connecting
again later.
—
Error Messages Checkpoints Corrective Actions Reference
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