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Troubleshooting
6-14
E039 Invalid command received from computer
during Scan to PC. An unexpected
condition has occurred on the destination
PC.
• Check that the Scanner File Utility on
the destination PC is running properly.
• Confirm that no other programs to
receive network data are running on the
computer other than Scanner File Utility.
• Resolve the error condition on the
destination PC.
—
E059 Command received from computer is
invalid. An error condition on the computer
running Address Book for Scanner (Private
Address Book).
• Confirm that Address Book for Scanner
(Private Address Book) is running
properly on the destination PC.
• Confirm that no other programs to
receive network data are running on the
computer other than Address Book for
Scanner (Private Address Book).
• Resolve the error condition on the
destination PC.
—
E061 An error has occurred for one of the group
members (destinations) when group is
selected during E-Mail Send or Scan to PC.
Check the group member (destination)’s
computer and clear the error condition, if
any.
—
E080 The network cable is not connected
properly.
Confirm the network cable is properly
connected. Also, ask system administrator
or support personnel to verify FTP server is
functioning properly.
page 2-21
E081 FTP server login failed. Make sure username and password have
been configured.
page 2-30
E082 Save folder does not exist or path to save
folder is incorrect.
Verify that the FTP server save folder and
the path registered in the machine match.
page 2-30
E083 FTP server returned an unexpected error.
Unable to save.
Ask your server administrator to verify that
the logged in user account has write
permissions.
—
E090 POP3 server not found. • Check that the POP3 server is running
properly.
• Confirm that there is no link fault by
checking whether the network cable is
properly connected.
page 2-21
E101 Error occurred when multiple destinations
selected.
Check for error for each individual selection
and resolve the error condition.
—
Error code Detail contents Corrective Actions Reference
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