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Action Yes No
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Go to step 6. The problem is solved.
Step 6
a Clean the charger and the printhead lens.
b Resend the print job.
Is the print still too dark?
Go to step 7. The problem is solved.
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the photoconductor unit
to direct light for more than 10 minutes. Extended exposure to light can
cause print quality problems.
Is the print still too dark?
Contact
customer
support.
The problem is solved.
Print is too light
Action Yes No
Step 1
a From the Quality menu on the control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
Go to step 2. The problem is solved.
Step 2
From the control panel, set the paper type, texture, and weight in the
Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Troubleshooting 310