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Cannot send or receive a fax
Action Yes No
Step 1
Check if an error or status message appears on the display.
Is there an error or status message on the display?
Clear the error or status
message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
Step 3
Check the power.
Check if the printer is plugged in and turned on, and if Ready appears
on the display.
Is the printer turned on, and does Ready appear on the display?
Go to step 4. Turn on the printer,
and then wait until
Ready appears on the
display.
Step 4
Check the printer connections.
If applicable, check if the cable connections for the following
equipment are secure:
• Telephone
• Handset
• Answering machine
Are the cable connections secure?
Go to step 5. Securely connect the
cables.
Step 5
a Check the telephone wall jack.
1 Plug the telephone cable into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, then plug a different telephone cable
into the wall jack.
4 If you still do not hear a dial tone, then plug the telephone cable
into a different wall jack.
5 If you hear a dial tone, then connect the printer to that wall jack.
b Try sending or receiving a fax.
Can you send or receive a fax?
The problem is solved. Go to step 6.
Troubleshooting 323