Filter
Top Products
Action Yes No
Step 1
a Make sure that your software program is using a correct fill pattern.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is solved.
Step 3
a Remove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light can cause print quality problems.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is solved.
Step 4
a Clean the charger and the printhead lens.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact
customer
support.
The problem is solved.
Incorrect margins on prints
ABCD
ABCD
ABCD
Troubleshooting 304