Filter
Top Products
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a From the control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is solved.
Step 4
a Remove the photoconductor unit, and then reinstall it.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is solved.
Step 5
a Clean the charger and the printhead lens.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 6. The problem is solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 319