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Action Yes No
Step 4
a Remove, and then reinstall the photoconductor unit.
1 Remove the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
2 Install the photoconductor unit.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is solved.
Step 5
a Clean the charger and the printhead lens.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 6. The problem is solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
customer
support.
The problem is solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
a Clean the charger and the printhead lens.
b Resend the print job.
Did the toner fog or background shading disappear from the prints?
Go to step 2. The problem is solved.
Step 2
a Reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b Resend the print job.
Did the toner fog or background shading disappear from the prints?
The problem is solved. Go to step 3.
Troubleshooting 316