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Action Yes No
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer still printing blank pages?
Contact
customer
support.
The problem is solved.
Printer is printing solid black pages
Action Yes No
Step 1
a Reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the photoconductor
unit to direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
b Resend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2
a Clean the charger and the printhead lens.
b Resend the print job.
Is the printer printing solid black pages?
Go to step 3. The problem is solved.
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is solved.
Print irregularities
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ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 307