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Solving network scan problems
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Solving network scan problems
Common problems and solutions
Scan to e-mail status
Problem Solution
Scan profile name does not
appear on the control panel
display.
1 Make sure you are looking at the correct control panel menu.
Press Fax/Scan Mode repeatedly until you see
SCAN
→ PROFILE. Press Menu > until you see your profile
name.
2 Make sure the MFP you are trying to use is the same MFP
where the profile is stored. Each MFP has a unique network
address. If you are not sure, see your network administrator
for help.
3 Create your scan profile again.
Can I create an e-mail distribution
list?
Create a permanent e-mail destination and place a comma
after each e-mail address.
Make sure you assign a unique name to the destination that
identifies it as an e-mail distribution list.
Message Description
SCAN
→ EMAIL
Destination name
Prompts you to select the e-mail destination. Press Menu > repeatedly
until you see your e-mail destination name displayed in the second line.
Press Go/Send to start the scan.
To select multiple e-mail destinations, press Menu > repeatedly until you
see your first e-mail selection, and then press Select. An asterisk appears
by the selection. Repeat this process until all e-mail destinations have
been selected. Press Go/Send to start the scan.
Connecting
Please Wait
Message indicates the MFP is trying to make a connection with the SMTP
server.
EML
→ Destination
Busy ♦ 100%
Message indicates the MFP is scanning and sending the document.