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Solve scanner problems
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Solve scanner problems
Problem Solution
Paper jams during scanning 1 Open the automatic document feeder.
2 Pull out the jammed paper carefully.
3 Close the automatic document feeder.
More than one sheet of paper was
fed into the scanner
1 Open the automatic document feeder.
2 Remove the multifed sheets of paper.
3 Close the automatic document feeder.
4 Flatten the paper corners and edges; loosen the paper
before reloading it in the paper guide.
5 Check the feeding roller condition. Clean if necessary.
6 Replace the pad assembly.
Paper skewed in the scanner • Clean the paper feed roller.
• Use the paper guide when feeding the paper.
Paper does not feed through the
automatic document feeder
Make sure the paper support is open.
Make sure the pages to be copied are not damaged or stapled
together.
When I power on, the scanner
makes noises and will not stand
ready
• Make sure the lock switch is unlocked. Refer to the MFP
Setup documentation that shipped with your hardware.
• Place the scanner on a flat desktop surface.
The scanner power is on but the
scanner will not operate
• Check the switch settings on the rear of the scanner.
Note: Some scanners do not have switches.