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Troubleshooting
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Troubleshooting
Preventing document and paper jams
Follow these tips to help prevent document and paper jams.
• Use only recommended print materials.
• Do not mix paper types in the paper tray.
• Do not use creased, damp, or curled paper.
• Flex, fan, and straighten the paper before loading.
• Make sure the adjustable paper guides are positioned correctly.
• Make sure the recommended print side has the correct orientation when loading paper in the
paper tray and the manual bypass.
• Do not overload the paper tray. The paper should be below the max fill line on the inside wall
of the paper tray.
• Do not remove the paper from the tray while printing.
If a document or paper jam occurs, see “Clearing document jams” on page 70 or “Clearing paper
jams” on page 73.