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Solving problems
83
Copy image is
skewed.
Original document not
positioned correctly.
• Ensure the original is positioned correctly on
document glass or that ADF paper guides are
aligned. See page 49.
• Check that paper is loaded correctly.
Blank copies. Original document not
positioned correctly.
Ensure that the original is facedown on the document
glass or faceup in the ADF.
Image rubs off the
copy easily.
• Ensure the correct media type is selected.
• Replace paper with a fresh supply.
• In high humidity areas, do not leave paper in the
machine for extended periods of time.
Frequent jams. • Check/adjust paper guides.
• Fan the stack of paper, and then turn it over in the
paper tray.
• Replace paper with a fresh supply.
• Ensure the paper is the proper paper weight. 20 lb
(75 g/m
2
) bond paper is recommended.
• Check for paper or pieces of paper remaining in the
machine after a jam is cleared.
Fewer copies from
the toner cartridge
than expected.
• Originals contain pictures,
solids, or heavy lines.
• Originals are forms,
newsletters, books, and so
on.
• The machine is being
turned on and off
frequently.
• The document cover is
being left open while
copies are being made.
Ensure document cover is closed when making
copies.
Problem Possible cause Solution