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Calling for service
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Calling for service
When you call for service, describe the problem you are experiencing, the message on the display,
and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. Refer to the label on the back of the
machine for this information.
For service in the U.S. or Canada, call 1-800-Lexmark (1-800-539-6275). For other countries/
regions, refer to http://support.lexmark.com.
Loose toner Clean the inside of the machine.
• Check the paper type and quality. See page 21.
• Install a new toner cartridge. See page 65.
• If the problem persists, the machine may require repair. Contact a
service representative.
Character voids Character voids are white areas within the parts of characters that should
be solid black:
• If you are using transparencies, try another type of transparency.
Because of the composition of the transparency, some character voids
are normal.
• You may be printing on the wrong surface of the paper. Remove the
paper and turn it over.
• The paper may not meet paper specifications. See page 21.
Horizontal stripes If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the cartridge
and reinsert it.
• The toner cartridge may be defective. Install a new toner cartridge. See
page 65.
• If the problem persists, the machine may require repair. Contact a
service representative.
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