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Solving problems
88
Page skew • Check the paper type and quality. See page 21.
• Ensure that the paper or other material is loaded correctly and the guides
are not too tight or too loose against the paper stack. See page 21.
Curl or wave • Check the paper type and quality. Both high temperature and humidity
can cause paper curl. See page 21.
• Turn over the stack of paper in the paper tray. Also try rotating the paper
180° in the tray.
Wrinkles or creases Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 21.
• Turn over the stack of paper in the paper tray. Also try rotating the paper
180° in the tray.
Back of printout is dirty • The transfer roller may be dirty. See page 62.
• Check for leaking toner. Clean the inside of the machine. See page 63.
Black pages • The toner cartridge may not be installed properly. Remove the cartridge
and reinsert it.
• The toner cartridge may be defective and need replacing. Install a new
toner cartridge. See page 65.
• The machine may require repair. Contact a service representative.
Problem Solution
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