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Toner fog or background shading appears on the page
These are possible solutions. Try one or more of the following:
A TONER CARTRIDGE IS DEFECTIVE OR INSTALLED INCORRECTLY
Reinstall or replace the defective toner cartridge.
THE TRANSFER MODULE IS WORN OR DEFECTIVE
Replace the transfer module.
A PHOTOCONDUCTOR IS WORN OR DEFECTIVE
Replace the worn or defective photoconductor.
THE FUSER IS WORN OR DEFECTIVE
Replace the fuser.
TONER IS IN THE PAPER PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray.
CHECK THE PAPER WEIGHT AND PAPER TEXTURE SETTINGS
Change the Paper Weight from Normal to Heavy. If necessary, change the Paper Texture from Normal to Rough in
the printer control panel Paper menu.
THE FUSER IS WORN OR DEFECTIVE
Replace the fuser.
Troubleshooting
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