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Just in case …
General questions
Q: Where do I add ink or toner to make my fax machine’s printouts darker?
A: You can’t adjust the darkness of an incoming fax printout, but you can adjust
the darkness of a copy or of a transmission. Insert a document and press
CON
-
TRAST
to adjust the contrast setting. “Dark” prints at the darkest setting. The
machine will reset automatically to normal contrast after you finish copying or
sending the fax.
Q: When I unplug my machine or if the power goes off, will I lose the information
I’ve stored — such as my
TTI
, autodialer entries, the time and date, etc. — and
have to re-enter them?
A: No. There’s a special battery built into your fax machine which protects user
settings for several days if power fails or if you decide to move your machine.
However, we do advise you to restore power to the machine as soon as possible.
Q: Can I use a dust cover on my fax machine?
A: No! A dust cover blocks air circulation, which could cause your machine to over-
heat.
Sending faxes
Q: Sometimes, I try to send a fax while using either the optional handset or the
MONITOR
/
CALL
feature. But, when the other side answers, I hear a horrible
screeching sound, so I hang up. What’s happening?
A: That was the other fax machine trying to say “Hello” to your machine! You’ll
hear sounds like that any time you call a fax machine which is set to answer
automatically (as when you set your machine to Auto Answer mode). It’s by
using these tones that fax machines are able to send faxes over ordinary phone
lines. So, next time you hear the tones, press
START
(and, if you’re using an
optional handset, hang up) to send a fax.
Q: I just sent a fax. However, the number that appeared in my machine’s display
during the transmission wasn’t the number I dialed. Why?
A: That number you saw is programmed into the remote fax machine by the user.
Some users prefer different numbers to appear than the ones they’re really
using. And some people don’t know how to change the number once it’s set.
Q: Can I transmit and receive at the same time?
A: No. Use the call request feature (see pages 3.23–3.24) to ask the person at the
remote fax machine if he or she wants to transmit or receive after your fax
communication is complete.
Q: Do I have to dial a 1 for a long-distance call?
A: Yes. Dialing a fax number is just like dialing any other phone number, so be
sure to include any special long-distance codes or dialing pauses when dialing.
Also, remember to include them when you set your autodialer numbers.
Q: How do I send a fax to an overseas telephone number?
A: Dialing requirements for international calls may vary depending on your local
telephone company’s requirements. For most international calls, call 011, then
dial the appropriate country code, city code and phone number. (You may find
country and city codes in the front section of your telephone directory.)
Q: Can I transmit if my fax machine runs out of paper?
A: Yes, but confirmation reports (see page 3.20) aren’t available when you trans-
mit without recording paper in your fax machine.
We’re here to help you!
The Muratec Information System is available to you 24 hours a day, 7 days a
week. You can use your fax machine to call this “fax-on-demand” system and
receive printouts of information, such as the most common questions asked
about your machine. Often, this is the fastest way to find out the answer to
any question you may have. And it’s a free call!
To use the Muratec Information System:
1
On your fax machine, press
MONITOR
/
CALL
to get a dial tone, or lift
your optional handset.
2
Call 1-800-215-1698.
3
Follow the voice instructions you’ll receive from the system.
5.13
Common questions