Filter
Top Products
Appendix B: Troubleshooting114
PartitionMagic also checks a partition after modifying it. While data loss is possible, it is
not typical. The problem is usually a minor file system error that CHKDSK /F /R (or
ScanDisk, if you are using Windows 95/98) can correct without data loss. For more
extensive errors, you may need to restore your files from a backup copy. If problems
persist, report the problem to Norton technical support.
If you receive a Check error message on any partition, back up your hard disk and then run
your operating system’s CHKDSK program on that partition (do not use the /F switch on
the initial run). If you have MS-DOS 6.x, Windows 95, or Windows 98, run ScanDisk.
CHKDSK and ScanDisk generally discover the same problems as PartitionMagic (except
that the DOS CHKDSK program does not detect problems in Extended Attributes).
If CHKDSK or ScanDisk does not show the same errors as the Check for Errors operation,
contact Norton technical support.
If CHKDSK or ScanDisk and the Check for Errors operation detect the same errors, which
is usually the case, run CHKDSK with the /F switch or run ScanDisk to fix the problems.
Then run CHKDSK again without the /F switch to ensure that the partition is error free.
When CHKDSK reports no errors on the partition, run the Check for Errors operation. If
PartitionMagic still reports a problem, reformat the partition and restore your files from
the backup copy.
Resolving Partition Table Errors
Partition table errors are errors in the 100 - 199 range. In most cases, you must resolve
partition table errors by creating new, error-free partition tables. The general steps are: (1)
ensure you have no viruses (see below), (2) back up the data on the affected partitions, (3)
delete the partitions, (4) recreate them, and (5) restore their contents. You may need to use
the FDISK program from a recent DOS version, as earlier versions may refuse to delete
HPFS or hidden partitions, and the OS/2 FDISK program may recognize the partition’s
corruption and refuse to modify it.
In some cases, you can resolve partition table errors manually. Run PartitionInfo to
determine the errors on your partitions. Norton technical support can help resolve partition
table errors if you e-mail the PartitionInfo report to help@symantec.com. Refer to
“Generating Diagnostic Reports with PartitionInfo” on page 115 for additional
information about PartitionInfo.
Partition Tables and Viruses
If partition changes made under one operating system are not reflected under another, and
vice versa, a master boot record (MBR) virus may be present.