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APPENDIX
C
Service and Support Solutions
The Service & Support Web site at http://service.symantec.com supports Symantec
products. Customer Service helps with nontechnical issues such as orders, upgrades,
replacements, and rebates. Technical Support helps with technical issues such as
installing, configuring, or troubleshooting Symantec products.
Methods of technical support and customer service can vary by region. For information on
support offerings in your region, check the appropriate Web site listed in the sections that
follow.
If you received this product when you purchased your computer, your computer
manufacturer may be responsible for providing your support.
Customer service
The Service & Support Web site at http://service.symantec.com tells you how to:
• Subscribe to Symantec newsletters.
• Locate resellers and consultants in your area.
• Update your product registration.
• Find out about orders, returns, or a rebate status.
• Access Customer Service FAQs.
• Post a question to a Customer Service representative.
• Obtain product information, literature, or trialware.
For upgrade orders, visit the Symantec Store at: http://www.symantecstore.com