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Appendix C: Service and Support Solutions140
Technical support
Symantec offers two technical support options for help with installing, configuring, or
troubleshooting Symantec products:
• Online Service and Support
Connect to the Symantec Service & Support Web site at http://service.symantec.com,
select your user type, and then select your product and version. You can access hot
topics, Knowledge Base articles, tutorials, contact options, and more. You can also
post a question to an online Technical Support representative.
• PriorityCare telephone support
This fee-based (in most areas) telephone support is available to all registered
customers. Find the phone number for your product at the Service & Support Web
site. You’ll be led through the online options first, and then to the telephone contact
options.
Support for old and discontinued versions
When Symantec announces that a product will no longer be marketed or sold, telephone
support is discontinued 60 days later. Technical information may still be available through
the Service & Support Web site at: http://service.symantec.com
Subscription policy
If your Symantec product includes virus, firewall, or Web content protection, you may be
entitled to receive updates via LiveUpdate. Subscription length varies by Symantec
product.
After your initial subscription ends, you must renew it before you can update your virus,
firewall, or Web content protection. Without these updates, you will be vulnerable to
attacks.
When you run LiveUpdate near the end of your subscription period, you are prompted to
subscribe for a nominal charge. Simply follow the instructions on the screen.