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Appendix B: Troubleshooting130
#1513 Bad attribute position in file record
This error can often be resolved by running CHKDSK /F on the affected disk. For
instructions on running CHKDSK, see Symantec Solution How to Run
Microsoft CHKDSK from the Command Line.
If running CHKDSK /F does not help, please send the following items to Norton
Technical Support:
• A debug report. See Symantec Solution Running a Debug Report
.
• A PARTINFO report. See “Generating Diagnostic Reports with PartitionInfo”
on page 115.
• The information outlined in Symantec Solution Information Needed for a
Trouble Report.
• If possible, an image of the machine or the actual hard disk, so Norton
developers can examine the source of the issue more closely.
#1516 Partition improperly dismounted
The partition dirty flag is set in a restart record in the journal file. This error may
have been caused by a power failure or system crash while the Windows NT
operating system was writing the partition.
This problem can often be resolved by running CHKDSK /F on the affected
drive. For instructions on running CHKDSK, see Symantec Solution How to Run
Microsoft CHKDSK from the Command Line.
If running CHKDSK /F does not help, please send the following items to Norton
Technical Support:
• A debug report. See Symantec Solution Running a Debug Report
.
• A PARTINFO report. See “Generating Diagnostic Reports with PartitionInfo”
on page 115.
• The information outlined in Symantec Solution Information Needed for a
Trouble Report.
• If possible, an image of the machine or the actual hard disk so Norton
developers can examine the source of the issue more closely.
#1527 Bad update sequence number
A buffer contains mismatched update sequence numbers. This error may have
been caused by a power failure or system crash while the Windows NT operating
system was writing to the partition. Reboot Windows NT Workstation and
execute CHKDSK /F to repair the damage.