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Problems and Solutions
156
Fax reception problems
A distorted image is
received at the other end.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• Make a copy of the document on your machine. If the
copy is also distorted, your machine may need
service.
Problem Solution
The machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to AUTO. If
you subscribe to a distinctive ring service, make sure
that the Distinctive Ring function is set to the correct
ring pattern. If you do not subscribe to a distinctive
ring service, make sure that Distinctive Ring is set to
OFF SETTING. (See Distinctive Ring on page 115.)
The paper comes out
blank when you receive a
fax.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
The received document is
faint.
• Ask the other party to resend the document using a
higher contrast setting.
• If other printed output is also faint, the toner cartridge
may need replacement (see page 148).
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your machine. If the
copy or report is also distorted, your machine may
need service.
When a fax is received,
the size of the printed
document image does not
match the size of the
paper.
• Make sure that the paper size setting is correct (see
page 140).
• Make sure that an appropriate reception ratio setting
has been selected (see page 140).