Filter
Top Products
launch VAIO Care first, which offers you various options to help you solve the problem. See
Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for more information.
When you contact VAIO support, you may be asked for the serial number and the model
number of your VAIO computer. The serial number is a 15-digit number that can be found:
in the VAIO Care window;
on the bottom, on the back panel of the computer, inside the back panel or inside the battery
compartment;
on the original VAIO box.
The model number is located at the lower right corner of the display on the VAIO computer.
Other websites
You can also find useful information at the following Web sites.
Sony products
http://www.sony.net/
http://www.sony.net/electronics/
Operating system online support website
For Microsoft Windows operating system support, visit the Microsoft customer support site.
http://support.microsoft.com/
In Store Service & Support (available in USA only)
Make an appointment with a Sony certified technician at a U.S. Sony Store and get
personalized service and support for your VAIO computer. Sony Technicians can assist with the
setup of your new VAIO computer, system optimization, data rescue, and any repair service
you might need.
http://www.sony.com/store/
Sony Community
Visit our community support site to ask for help and share your knowledge.
http://community.sony.com/
Environmental sustainability
For Sony’s environmental initiatives and recycling of your products, visit our sustainability site.
http://www.sony.com/green/
Hint
You can find a link to register your computer online in VAIO Care. To start VAIO Care, see
Starting Apps.
Solving Common Problems with Your VAIO Computer
If you have any problem operating your VAIO computer, try these suggestions before
contacting an authorized Sony service/support center or your local Sony dealer directly.