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Your system administrator may have set up an auto attendant for you to use to join conferences. An auto attendant
presents you with a series of menus from which you can choose a conference to join.
For further information about accessing conferences (including the use of DTMF tones), refer to the document
"Accessing Conferences", available in the Documentation area of the web site.
There are typically two ways to call an auto attendant using your video endpoint. Your system administrator should
provide you with information about which method you should use:
Enter the IP address or host name of the MCU device
Dial using a standard E.164 phone number
When you successfully connect to the MCU, the main menu displays on your video screen, and you should also hear
the audio instructions.
Navigate the auto attendant using the Far-End Camera Controls (FECC) on your video endpoint. Use the up and
down controls to highlight the option or item you require; use right to make your selection. To return to a previous
menu from a sub-menu, use left.
You can jump to the end of the menu when at the start by using the up control; similarly, you will loop back to the
start if you are at the end and use the down control. Note that there is a scroll bar in the bottom right of the video
display to indicate where you are in the auto attendant menu. From anywhere in the menu, you can jump to the first
entry with #2 and to the last entry with #8.
By default, the number keys on your endpoint are used to join a conference by dialing its numeric ID, followed by a
'#'. If a conference has both a Numeric ID and a Guest numeric ID set, you may enter either ID, and will join the
conference as either a chairperson or guest as appropriate. As you start to enter a numeric ID, the sequence you have
typed will be shown at the base of the auto attendant screen. You may cancel the numeric ID entry (for instance to
correct an error) by pressing '*'.
If you have connected to the auto attendant using an endpoint that has no FECC capability (for example many SIP
endpoints), you can use the number keys on your endpoint to navigate the menus; this is called "DTMF navigation
mode". DTMF navigation mode enables you to use the number keys: 2, 4, 6, and 8 in the place of up, left, right, and
down respectively.
To enter DTMF navigation mode:
on connecting to the auto attendant, press the pound (hash) key twice as follows:
##
The message "DTMF menu navigation enabled" appears briefly at the bottom of the auto attendant display.
To exit DTMF navigation mode:
press the pound (hash) key twice as follows:
##
The message "DTMF menu navigation disabled" appears briefly at the bottom of the auto attendant display.