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5. TROUBLESHOOTING ENGLISH VERSION EO1-33089
5.1 Error Messages
E5- 1
5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
5.1 Error Messages
Error Messages Problems/Causes Solutions
HEAD OPEN The Print Head Block is opened in
Online mode.
Close the Print Head Block.
HEAD OPEN **** Feeding or printing has been attempted
with the Print Head Block open.
Close the Print Head Block. Then press
the [RESTART] key.
COMMS ERROR A communication error has occurred. Make sure the interface cable is correctly
connected to the printer and the host, and
the host is turned on.
1. The media is jammed in the media
path. The media is not fed smoothly.
1.
Remove the jammed media, and clean
the Platen. Then reload the media
correctly. Finally press the
[RESTART] key.
⇒ Section 5.3.
2. The media is not loaded properly.
2. Reload the media correctly. Then
press the [RESTART] key.
⇒ Section 2.3.
3. Wrong Media Sensor is selected for
the media being used.
3. Turn the printer off and then on. Then
select the Media Sensor for the media
being used. Finally resend the print
job.
4. The Black Mark Sensor is not
correctly aligned with the Black
Mark on the media.
4.
Adjust the sensor position. Then press
the [RESTART] key.
⇒ Section 2.3.1.
5. Size of the loaded media is different
from the programmed size.
5.
Replace the loaded media with one
that matches the programmed size
then press the [RESTART] key, or
turn the printer off and then on, select
a programmed size that matches the
loaded media. Finally resend the print
job.
PAPER JAM ****
6. Media sensor has not been properly
calibrated for the media being used.
6.
Refer to Section 2.10 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
N
OTES:
• If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.
• After the printer is turned off, all print data in the printer is cleared.
• “****” indicates the number of unprinted media. Up to 9999 (in pieces).
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the
p
rinter. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative
for assistance.