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5. TROUBLESHOOTING ENGLISH VERSION EO1-33089
5.1 Error Messages
E5- 3
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
1. The printer is used in a location
where it is subject to noise. Or, there
are power cords of other electrical
appliances near the printer or
interface cable.
1. Keep the printer and the interface
cables away from the source of noise
2. The Power Cord of the printer is not
grounded.
2. Ground the Power Cord.
3. The printer shares the same power
source with any other electrical
appliances.
3. Provide an exclusive power source for
the printer.
SYSTEM ERROR
4. An application software used on
your host computer has an error or
malfunction.
4. Confirm the host computer operates
properly.
MEMORY WRITE ERR.
An error has occurred in writing to the
flash ROM/USB memory.
Turn the printer off, and then on again.
FORMAT ERROR
An error has occurred in formatting the
flash ROM/USB memory.
Turn the printer off, and then on again.
MEMORY FULL
Saving failed because of an insufficient
capacity of the flash ROM/USB
memory.
Turn the printer off, and then on again.
EEPROM ERROR
Data cannot be read from/written to a
backup EEPROM properly.
Turn the printer off, and then on again.
RFID WRITE ERROR
The printer did not succeed in writing
data onto an RFID tag after having
retried for a specified times.
Press the [RESTART] key.
RFID ERROR
The printer cannot communicate with
the RFID module.
Turn the printer off, and then on again.
LOW BATTERY
The voltage of the Real Time Clock
Battery is low level.
If you would like to keep using the same
battery even after “LOW BATTERY”
error occurs, turn off the printer and start
it in the system mode. Set the date and
time for the RTC again. Reset the printer,
then place it in online. As long as the
power is on, this date and time will be
effective.
Call a TOSHIBA TEC authorised service
representative for replacement of the
battery.
SYNTAX ERROR
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, a Issue Command.
Turn the printer off, and then on again.
PASSWORD INVALID
Please Power OFF
A wrong password was entered
consecutively for three times.
Please inquire of the system administrator.
Other error messages A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off the
printer again, and call a TOSHIBA TEC
authorised service representative.