Filter
Top Products
5. TROUBLESHOOTING ENGLISH VERSION EO1-33089
5.1 Error Messages
E5- 2
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
1. The media is jammed in the cutter. 1. Remove the jammed media. Then
press the [RESTART] key. If this
does not solve the problem, turn off
the printer, and call a TOSHIBA TEC
authorised service representative.
⇒ Section 4.1.3.
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
2. The Cutter Cover is not attached
properly.
2. Attach the Cutter Cover properly.
1. The media has run out. 1. Load new media. Then press the
[RESTART] key.
⇒ Section 2.3.1.
2. The media is not loaded properly. 2. Reload the media correctly. Then
press the [RESTART] key.
⇒ Section 2.3.1.
3. The media sensor position has not
been adjusted properly.
3. Adjust the sensor position. Then press
the [RESTART] key.
⇒ Section 2.3.1.
4. Media sensor has not been properly
calibrated for the media being used.
4. Refer to Section 2.10 to set the
threshold. If this does not solve the
problem, turn off the printer, and call a
TOSHIBA TEC authorised service
representative.
NO PAPER ****
5. The media is slack. 5. Take up any slack in the media.
1. The ribbon is not fed properly. 1. Remove the ribbon, and check the
status of the ribbon. Replace the
ribbon, if necessary. If the problem is
not solved, turn off the printer, and
call a TOSHIBA TEC authorised
service representative.
2. The ribbon is not loaded. 2. Load a ribbon.
⇒ Section 2.3.2
RIBBON ERROR ****
3. The ribbon sensor has a problem. 3. Turn off the printer and call a
TOSHIBA TEC authorised service
representative.
NO RIBBON **** The ribbon has run out. Load a new ribbon. Then press the
[RESTART] key.
⇒ Section 2.3.2.
REWIND FULL **** The Built-in Rewinder Unit is full. Remove the backing paper from the Built-
In Rewinder Unit. Then press the
[RESTART] key.
EXCESS HEAD TEMP The Print Head has overheated. Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
HEAD ERROR There is a problem with the Print Head. Replace the Print Head.
POWER FAILURE
A momentary power failure has
occurred.
Check the power source which supplies
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts of
power, change the outlet.