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If Something Goes Wrong
Resolving a hardware conflict
5.375 x 8.375 ver 2.3
Printer problems
This section lists some of the most common printer problems.
The printer will not print.
Check that the printer is connected to a working power outlet,
turned on and ready (on line).
Check that the printer has plenty of paper. Some printers will
not start printing when there are just two or three sheets of
paper left in the tray.
Make sure the printer cable is firmly attached to the computer
and the printer.
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure you installed the proper printer drivers as shown in
“Setting up a printer” on page 79 or in the instructions that
came with the printer.
You may have connected the printer while the computer is on.
Disable Standby mode, turn off the computer, and turn off the
printer. Turn the printer back on, make sure it is online, and
then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as it
will print. Contact the software manufacturer for more
information.