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MS860 WiFi Manual
TROUBLESHOOTING
90
Problems and Solutions
If the scanner emits a light, but doesn’t beep when
scanning a bar code, try bar codes of different symbolo-
gies. If other types of bar codes scan properly, then it
might be that the scanner is not configured to scan your
particular symbology.
If the scanner can scan other bar codes of the same
symbology, then other parameters (such as minimum/
maximum length, etc.) may have to be adjusted.
Insure that your bar code has been created properly, with
crisp edges and start/stop sentinels. For instance, Code
39 bar codes require asterisk (*) start/stop sentinels at the
beginning and end of the data string (*123ABC*).
Avoid glossy surfaces or glossy inks for your bar codes. A
glossy black surface may be indistinguishable from a white
surface to your scanner because of the reflected light. Try
photocopying your bar code and scanning the copy to
determine if glossiness may be a factor.
Problem: Scanner lights up but doesn’t beep.
If the scanner does not emit a light when the trigger is
pressed, make sure the scanner is switched on (see page
5), and/or that the battery is charged (see page 8).
Problem: Scanner doesn’t light up.
The scanner has not been properly configured. A full reset
is required by scanning the “Factory Default” bar code (see
page 62), and switching the scanner off and back on again
(see page 2, item 4).
Problem: Scanner makes four high-low beeps when at-
tempting to scan.