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MS860 WiFi Manual
TROUBLESHOOTING
91
Problems and Solutions, continued
Problem: VCOM cannot connect to the MS860.
Make sure the Access Point’s “Data” LED is
flashing green. Test the AP with input from other
sources.
Step 1:
Triple-check that all network settings match.Step 2:
Step 4: Make sure ComtoKey is off or set to “Disable
Com Port” before clicking “Start” in VCOM.
Likewise, disable any other program that ac-
cesses a com port (like POS software, database
input programs, etc.) because these will cause
VCOM to fail by locking up the com port.
Step 3:
You should see
at least. Make sure that the com port number
that you’re trying to use in VCOM isn’t already
listed.
To verify that the COM# you are trying to use isn’t
already taken, do the following:
Click Control Panel / System / Hardware / Device
Manager. Click the next to “Ports (COM &
LPT).
Problem: No output from scanner.
Try the scanner on other com ports (if available) or other
computers to see if it’s a hardware problem.
If the scanner appears to scan (emits a light and beeps),
but does not output data, try scanning into a
HyperTerminal session to see if it’s an application problem.
When testing your scanner in HyperTerminal, make sure
that:
Bits per second = 9600
Data bits = 8
Parity = None
Stop bits = 1
Flow control = None