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MS860 WiFi Manual
TROUBLESHOOTING
Problems and Solutions, continued
Open a DOS session (Start / Run / type “cmd”).
Type “ping ##.##.##.##” (replacing # symbols
with your MS860’s actual IP address).
The results should be similar to that below:
If no packets are found, try a few more times.
If the ping “times out” consistently, then the
MS860 is not connected to the network and you
need to start your setup over.
If 1 to 3 packets are received, then you are too far
from the Access Point and have a weak connec-
tion. Steps to resolve this include:
Step 5: Close VCOM and test the MS860’s network
connection as follows:
Concrete walls, large metal objects, etc. can
impede the WiFi signal and should be ac-
counted for and avoided.
z
Set the MS860’s Power Saving mode to “off”.z
Disable the AP’s Power Saving option (if it has
one). Set the AP for maximum power usage
(if possible).
z
If the AP has an antenna, get it as high in the
air as possible.
z
Get closer to the Access Point.z
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