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Wide Format Copy System User Guide 149
13 Problem Solving
Problem Solving
This section contains a problem-solving table and an error message table for help in resolving
problems with the Wide Format Scan System.
Identify the problem you are experiencing and follow the step(s) indicated in the table for fixing
the problem. If the procedures do not restore normal Scan System operation, call for service. For
help in solving problems with the Printer or the Printer media, refer to the applicable Printer
Operator Manual.
Problem Solving Table
Table 3. Problem Solving Table
Problem First solution to try Second solution to try Third solution to
try
Power on
The Exposure Lamp does not
illuminate when the Scan
System is switched on.
Ensure that the Power Cord is
connected to the Scan System
and to the correct power
source.
Check that the Power
On/Off Switch is in the on (I)
position.
Call for Service.
The Scan System Control
Panel continuously displays a
clock face and the System
does not initialize.
Ensure that the IEEE 1394
cable is connected to both the
Scan System and the
Controller. Check that the
cable was not forced in the
connector incorrectly.
For all controllers, except
the YKE, YKE-N, and FRX,
and LVX ensure that the
DDS option is set to
Enabled.
NOTE: For the
6030/6050/6050A Printers,
you can change this setting
from either the
CONTROLLER
CONFIGURATION screen
of the Printer Control Panel,
or in the Web Printer
Management Tool, select
Configuration > Printer >
Printer Setup > DDS
Enabled. Wait 30 seconds.
Then power the system off
then on (rebooted).
For the 721P Printer, this