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A Message to the Customer...
Advantech Customer Services
Each and every Advantech product is built to the most exacting
specifications to ensure reliable performance in the unusual and
demanding conditions typical of industrial environments. Whether
your new Advantech equipment is destined for the laboratory or
the factory floor, you can be assured that your product will provide
the reliability and ease of operation for which the name Advantech
has come to be known.
Your satisfaction is our number one concern. Here is a guide to
Advantech’s customer services. To ensure you get the full benefit
of our services, please follow the instructions below carefully.
Technical Support
We want you to get the maximum performance from your products.
So if you run into technical difficulties, we are here to help. For
most frequently asked questions you can easily find answers in
your product documentation. These answers are normally a lot
more detailed than the ones we can give over the phone.
So please consult this manual first. If you still can’t find the answer,
gather all the information or questions that apply to your problem
and, with the product close at hand, call your dealer. Our dealers
are well trained and ready to give you the support you need to get
the most from your Advantech products. In fact, most problems
reported are minor and are able to be easily solved over the phone.
In addition, free technical support is available from Advantech
engineers every business day. We are always ready to give advice
on application requirements or specific information on the installa-
tion and operation of any of our products.