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CONTACTING ALLIED TELESIS
This section provides Allied Telesis contact information for technical support as well as sales and
corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis Knowledge Base:
http://www.alliedtelesis.com/kb/. You can use the Knowledge Base to submit questions to our
technical support staff and review answers to previously asked questions.
Email and Telephone Support
For Technical Support via email or telephone, refer to the Support & Services section of the Allied Telesis
web site: http://www.alliedtelesis.com/support/.
Warranty
For product registration and warranty conditions please visit Allied Telesis website:
http://www.alliedtelesis.com/support/warranty/
Where to Find Web-based Guides
The installation and user guides for all Allied Telesis products are available in portable document format
(PDF) on our web site at www.alliedtelesis.com. You can view the documents online or download
them onto a local workstation or server.
Returning Products
Products for return or repair must first be assigned a return materials authorization (RMA) number. A
product sent to Allied Telesis without an RMA number will be returned to the sender at the sender’s
expense.
To obtain an RMA number, contact Allied Telesis Technical Support through our web site:
http://www.alliedtelesis.com/support/.
Sales or Corporate Information
You can contact Allied Telesis for sales or corporate information through our web site:
http://www.alliedtelesis.com/. To find the contact information for your country, select Contact Us ->
Worldwide Contacts.
Management Software Updates
New releases of management software for our managed products are available from either of the
following Internet sites:
• Allied Telesis web site: http://www.alliedtelesis.com/support/software/
• Allied Telesis FTP server: ftp://ftp.alliedtelesis.com/
If you prefer to download new software from the Allied Telesis FTP server from your workstation’s
command prompt, you will need FTP client software and you must log in to the server. Enter
“anonymous” for the user name and your email address for the password.
Tell Us What You Think
If you have any comments or suggestions on how we might improve this or other Allied Telesis
documents, please contact us at http://www.alliedtelesis.com.