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Appendix B: Installation troubleshooting
100 Installing and Configuring the Avaya S8700-Series Server January 2008
Troubleshooting the installation of the license file and
the Avaya authentication file
Problem Possible solution
Cannot get files from the RFA site
● Provide the correct SAP number.
● Provide the serial number for the reference IPSI.
Cannot install the license file
● Ensure that two license files do not exist on the server.
If so, delete one of the files.
● The file might be corrupt. Download the file again from
the RFA site.
● Use binary mode to upload the file.
The server is in no-license mode
● The license file does not have an IP address yet. This
situation is normal when the license file is first installed
because the file cannot see the IPSI.
● After 30 minutes, the license file has not located the
reference IPSI. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
Cannot use the administration
commands
● The server might be in no license mode because the
30-minute timer lapsed. In a SAT session, type reset
system 1 and press Enter to reset the 30-minute
clock.
ASG does not work
● Re-install the Avaya authentication files.
Cannot install the authentication
file
● Administer a super-user login on the active server.