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Installing and Configuring the Avaya S8700-Series Server January 2008 97
Appendix B: Installation troubleshooting
This section provides some simple strategies to help you troubleshoot an installation of a
server. This section includes:
● Troubleshooting the installation of the server hardware on page 97
● Troubleshooting the configuration of the server hardware on page 98
● Troubleshooting the installation of the license file and the Avaya authentication file on
page 100
Troubleshooting the installation of the server hardware
.
Problem Possible solution
No power to the
UPS
● Ensure that the UPS is plugged into the outlet.
● Ensure that the outlet has power.
● For other solutions, see the user guide for the UPS.
No power to the
Ethernet switch
● Ensure that the Ethernet switch is plugged into the UPS or the outlet.
● Ensure that the UPS or outlet has power.
● For other solutions, see the user guide for the Ethernet switch.
No power to the
server
● Ensure that the server is plugged into the UPS.
● Ensure that the UPS has power.
● Push the power button on the front of the server.
The servers are
not shadowing
● Make sure you are using a cross-over cable.
● Make sure fiber optic cable is plugged in correctly, RX to TX and TX
to RX.
The IPSI LEDs
flash
● Ensure that the IPSIis in the correct slot. Use slot 1 for the G650
Media Gateway, slot 2 for the G600 Media Gateway, and the
Tone-Clock slot for all others.
● Ping the IPSI from server.
● Ping the server from the IPSI.